Free shipping on orders over $75. Also, limited time offer sale: Buy 4 soaps, get one free Minnesopa™!
Our products are are soulfully-sourced, safe for your body and the environment.
We have adopted natural beauty
What do we mean by natural beauty? It means that we ask about the source of the ingredients, as well as potential safety, sustainability, and ethical concerns. We are pushing for greater transparency and more available information in a supply chain that is often confusing and full of marketing claims. We to understand the safety of ingredients on the market to help ensure safer, better consumer products.
We keep our packaging as close to recycled/recyclable containers and labeling. We are an anti-racist organization and seek to keep all people informed and have the opportunity to natural beauty products, how to create their own, and how to sell and market their handcrafted goods. We know in this industry, it is a difficult journey for people of color, or who are marginalized and overlooked at every turn. L
Lastly, we love our earth and practice sustainable sourcing by doing as little harm as possible to the environment to meet current needs, without compromising the needs of the future or our customers. Our products are all aquatic friendly, so you can ensure your time at the lake is not harmful to the plants and animals that live there.
Contact us via our Partner
info@northscienceskincare.com
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(218) 460-2473
Shipping and Return Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Books, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@northscienceskincare.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@northscienceskincare.com and send your item to: 24976 Country Acres Road, Detroit Lakes, MN 56501.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 24976 Country Acres Road, Detroit Lakes MN 56501.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@northwolfluxury.com for questions related to refunds and returns.